Alto Hotel On Bourke Reviews & Ratings

The service I received at your establishment was TOP notch. They went above and beyond to ensure my stay was perfect. I accidentally dropped my favorite gold earring down the sink. The front desk made sure maintenance dismantled the sink and retrieved my earring early the next morning. There was also a kind message left where they hoped "my earring wasn't damaged" as if it wasn't my own fault for dropping it lol. I couldn't have been more pleased that it was returned to me. Additionally, I was working while away and my business server was having a hard time connecting to the hotel's internet. While witnessing my struggle, your front desk employees found an internet cafe for me to walk to. Turns out that my company had the hotel blocked (nothing was wrong with your internet), but again the service and help I received was really exemplary. I'm not very familiar with Melbourne but I appreciate how close to the bus station you were. I arrived late at night and appreciated being able to just walk a block. It did feel as if we were in a bit of a business area so if you were looking to roam the city and check out the town, not sure Alto would be the best bet, however for me getting out of the city on tours everyday the proximity to the train, trolley, and bus station was ideal. I wouldn't hesitate to stay here again and I enjoyed the laundry facilities on site.

We absolutely loved it, the staff are wonderful & when we come to Melbourne again, we will definitely book at Alto again. We loved how all the staff were so good with our toddler & just so very helpful & friendly. We couldn't fault anything

Very satisfactory for quick business trip

Good to always have reception staffed and your presence acknowledged. Apart from the hiccup with the coffee machine (soon to be replaced I understand) a comfortable stay as always.

The staff were friendly and helpful and the room was very comfortable. One of the reasons we booked at Alto on Bourke was the green credentials. I was pleased to see these put into action when we stayed.

Enjoyable stay as always. We will have to work on staying longer for future stays!

I loved the ambience, the staff were phenomenal! The front desk staff were super efficient and helpful. Above all I love the cafe and its staff. I could have easily stayed there all day.

Always stay when visiting Melbourne and an never disappointed. Staff are exceptional.

Great, bed was a little saggy though

We enjoyed our stay, the staff are extraordinarily helpful and welcoming

Alto was easy to find and close to everything. The accomodation was lovely and clean with a very comfortable bed. Staff were amazing. Thanks for making our stay enjoyable.

Very happy with accomodation which is so close to where I sometimes work on 570 Bourke and to Southern Cross Station.

A great combination of location, comfort, service and price. 2 x 2 bedroom apartments suits our group perfectly every year for a sports orientated catch up.

Overall, it was a very pleasant experience. The staff were incredibly lovely and helpful.

Without a doubt this was one of the best places we've stayed at with everything exceeding our expectations. Staff in all areas were extremely courteous and helpful. Our apartment was immaculately clean, quiet and well appointed. Our experience in the restaurant was very pleasing with great service and delicious freshly cooked food. We regularly visit Melbourne for work and family reasons so will definitely be staying here again. Thank you for such a refreshingly delightful experience!

I was quite surprised with the quality of our stay. Terrific checkin and checkout, the room, facilities, proximity to everything and the kitchen services. Big thank you to the team in the kitchen for accommodating our special request. Overall great value for money.

We could not fault anything at all with our stay. The level of service that we had while staying was amazing. Right through the hotel all of the staff (housekeeping, waiters in the restaurant in the morning were a credit to the hotel. Staff went out of there way to do helpful things like the waitress in restaurant putting cold milk into all of our kids hot chocolates so they could drink them straight away and putting a few more biscuits in the room for the kids by the housekeepers. Thankyou for a wonderful stay

clean and comfortable with fantastic mattress. staff happy to assist.

Great hotel - perfect location and comfy bed.

It's become my regular hotel of choice for my overnight stays in Melbourne The welcome and the service are always lovely and it's good to see familiar faces, better value and simply nicer than the big mid range chains

Very convenient and i loved the oatmeal at breakfast. Thanks.

Great experience as usual

Excellent stay as usual.

Great, as always.

It was pleasant and comfortable. Nice touch to keep cool water in fridge for guests. The bed was very comfortable. Good convenient location with Spencer St Skybus and free tram rides at door step.