Alto Hotel On Bourke Reviews & Ratings

We left for the Great Ocean Road after a 4 night stay and returned after our road trip because we were really satisfied with our earlier stay. Needless to day, the second stay didn't disappoint at all. Two thumbs up for Alto!

It was a perfect stay on our first visit to Melbourne. The hotel is centrally located right across from Southern Cross Station which makes transportation and accessibility a breeze. The room was cleaned properly every single day, and the bed was firm and good - perfect for a great night of sleep and rest. We will certainly recommend to family and friends, and will be rebooking if we were to visit Melbourne again.

Another great stay at the Alto, thanks guys.

Enjoyed stay. Staff and location great

The room was adequate, but the staff were fantastic.

We had a wonderful stay. Found it to be a great starting location for everywhere we wanted to go. The staff were all so lovely. We felt very welcomed.

We thoroughly enjoyed our stay at the Alto. The rooms were clean, beds very comfortable and the children appreciated the free wi-fi.

Comfort room was reat after long plane3 trip and early arrival. Excellent suggestions for dining and activities. What was the name and contact info on the companty selling the matresses for the beds?

The receiption staff were very friendly and helpful. The room was well serviced. This was our second time with you, and certainly will make it a third if we come to Melbourne again.

We are very happy with our stay. Perfect location, perfect size. Some smell from the kitchen found its way into our room in the morning and some noise from the alley at night and one early morning, but otherwise perfect! Friendly staff, gluten free bread available for breakfast are other plus.

A very nice hotel. Very comfortable beds.

Fantastic. Think this is the 8th time that I've stayed there over the years & I keep on coming back. No better place to stay in Melbourne. The location is perfect & the staff can't do enough for you. I recommend this hotel to anyone travelling to Melbourne

I had a very pleasant stay. The hotel is well located and reasonably priced. I really appreciated free access to Foxtel and Wifi. The room was comfortable and efficiently serviced. Location and free WiFi access were factors in my choosing the hotel.

The stay was going incredibly well until I encountered your night door man at 3:00am and then again around 4:30am. This employee needs some serious training in customer service. I would also highly recommend that Alto move with the times around guest interaction with family and friends. I appeared to have no issues during the day when my hair dresser and makeup artist arrived then later when my husband, cousin and family friend arrived for some pre-event drinks. When the same people returned to collect their jackets and bags they were treated like criminals with one guest having to wait in reception and the other two being escorted out!!!! Neither myself or my guests were intoxicated, none of them were rude however the night doorman was a disgrace. I will never stay at Alto again and as someone who works in the event and entertainment industry in Melbourne, will not be recommending the hotel to clients or overseas visitors. Disappointing experience after what started out as fantastic. The two day reception/door people where brilliant, nothing was too much trouble and I felt very welcomed. My overall experience if I could sum it up felt like a School dormitory being told off by the Headmaster in the middle of the night .... As a VIP of both the Westin and Crown Towers I found it an absolute joke!

I think both chefs produce excellent meals. The woman who cleaned my room is lovely. She left me two little easter eggs. It doesn't seem much but I appreciated the gesture - so nice. The reception staff were very helpful too. And the dinning room staff are efficient and nice.

Requested a quiet room & enjoyed a VERY quiet, almost spotless room, prompt service & many Easter Eggs and apples. Good On You all - well done!! Many THANKS...........Greg & Rachel.

All the comforts in a smaller but uncompromising hotel in terms of quality. Very comfortable and relaxing. Breakfast staff were very attentive and warm.

I keep coming back - says it all I would think

Almost perfect for us EXCEPT the double bed in 409 which, unlike most beds, had a "hill" in the centre (so that you felt you needed velcro pyjamas to stay in bed) and was also much too "bouncy" for comfort.

Great location as a base to access the CBD with airport bus, train and tram so close.

Everything was just as we needed it to be

We have enjoyed our stay at Alto Hotel. Thanks to all the staffs for your friendliness and thoughtfulness. Will recommend Alto to people we know!

Enjoyed our stay, thank you

nice

The Alto is top of my list for places to stay in Melbourne. The friendliness and warmth of the staff along with the extra touches provided i.e. free wifi, bowls of fresh apples, the library and access to the coffee machine make this intimate hotel feel like a home away from home. I have, and will continue to recommend The Alto to friends and acquaintances.