Alto Hotel On Bourke Reviews & Ratings

We were very pleased with all aspects of our stay.

An ideal location with the station and tram stop so close. Loved being able to open the window but quiet at night with the double glazing. Breakfasts were lovely. Staff approachable and helpful.

all good

Really enjoyed my 3 night stay, keep up the fabulous service ! Always.......Keep the Faith. :)

Until I checked out, I was looking forward to bringing my wife and daughter down to stay for a weekend or two. I had what I thought was a good experience checking in. I joked that it would be good if the emails you sent me had included a link that I could have followed to expedite the registration. We discussed breakfast at length as I had an early start and wondered if I'd be able to make use of the dining room. Next morning I grabbed an "On the move" egg and bacon sandwich. It was REALLY disappointing - didn't include butter, let alone any condiments. It tasted even worse when I found out the next day that I'd been charged for it. I can't understand why you'd routinely tell someone that breakfast WASN'T included. But that's apparently what had happened. Didn't tell me any number of other things I couldn't do, but went to lengths to tell me I wasn't getting complimentary breakfast. Which I was told I misheard, and was then charged for. Flipped my experience of your hotel on its head. I love that there's no mini-bar, and the free WIFI was done exceptionally, and the location was great. Just don't know what happened on the check out. Surely you can't be making enough margin on a $10 breakfast to create the customer experience I had. You'd be the ones to know though.

Really loved Melbourne. Alto was in a great location & we'd be happy to recommend and stay at Alto in the future. Had breakfast in the hotel one morning - was underwhelming for the price, but that is really all we can fault. The front desk staff were all friendly and helpful but the housekeeping staff were the standout personalities - always super friendly, smiling and courteous. Thanks for a great stay!

very good hotel, clean, staff friendly. just the refrigerator in the room was too noisy.

The staff were very accommodating and put me in a room very near my friends. Everyone was so friendly and nothing was too much trouble.

As usual, everything was perfect. Have told all the staff in my company, who travel to Melbourne, not to look past The Alto when booking accommodation. The free upgrade to the apartment was a particularly welcome and much appreciated bonus. Thx

We were very pleased with everything at Alto, For us it had a perfect location. We did miss out on dining in. Would like to stay longer next time.

Had a wonderful stay great night sleep every night.Lovely and quiet.

I found the hotel to be very good value for money, staff were friendly and hotel in great location

room 308 a bit too close to air vents. Next time, and there will be a next time, I will ask for a room further along

We loved it - would definitely come back - great team & accomodation

Awesome

good, but my position at the back meant the first night I was woken at 2am with the recycling truck who for 20 mins up ended glass wear and the noise was awful, no sleep for a couple of hours. otherwise, beds comfortable and staff nice and helpful

My stay at the hotel was fantastic. It was well positioned close to Southern Cross station, the convention centre and restaurants. Cleanliness was perfect which is important to me. The breakfast was good and a nice idea with the buffet and to order after that. I ate dinner in the hotel twice and it was superb, fantastic chef! The bed was very comfortable and the double glazing helps in a busy city. I really felt that every last details was thought through very carefully.

Excellent, staff were very helpful, perfect location.

A

Overall excellent, however I did not notice when booking the apartment that there was stairs, as we had very elderly parents with us and this did make it a little hard. It probably said that on your site but I did not notice it.

wonderful staff and a great location-would highly recommend to all PS the beds are superb

We enjoyed our stay. We didn't eat in the restaurant for a meal or breakfast we found great places to eat nearby.

nothing to criticise at all - very good experience indeed. thank you very much (in particular to your front desk staff who were all so helpful)!

Great location and price. Perfect for a larger group.

Overall, a fantastic hotel. The only downside was the outside street noise which made sleeping difficult.