Alto Hotel On Bourke

Hotel Terms and Conditions

1. Booking Policy

A valid credit card is required at the time of booking to secure the booking. A deposit equal to 1 night per room will be charged at time of booking. (Additional nights, add on & other items to be paid during your stay). Add On selected no refund or cancellation permitted after arrival date of booking.
Person making the booking must be 18 years old or over.
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2. Cancellation Policy

Advance Purchase bookings are a NO CANCELLATION NO REFUND policy, all other rooms require 48 hours notice for booking cancellation otherwise amount equivalent to one night for the number of rooms booked will be charged to credit card provided. *** PROCESS ALL CANCELLATIONS ONLINE VIA OUR WEBSITE, OTHERWISE (1) NIGHT FOR NUMBER OF ROOMS BOOKED WILL BE CHARGED ***
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3. Deposit Policy

1 nights accommodation rate will be charged to the credit card at the time of booking. Add on & other items & additional accommodation charges to be paid at the hotel during your stay. Add On selected no refund or cancellation permitted after arrival date of booking.
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4. Child Policy

Child over 17 is considered as adult.
Child aged 3 and under is free.
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5. Noshow Policy

If no cancellation has been made and you fail to show up at the property, we will charge a one night room charge for number of rooms booked.
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6. Other Policy

A Credit Card BELONGING TO THE RESERVATION HOLDER MUST be presented for authorisation on arrival. Credit Card holder must be the registered guest. A pre-authorisation of $50 minimum plus outstanding accommodation charges, will be processed on the credit card at check-in. Pre-authorisations amounts are set aside by the credit card company for up to 14 days and will temporarily affect your available funds balance or spending limit.
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